Last updated: 26th March, 2026

These Terms and Conditions (“Terms”) govern the use of services provided by Newarke Property Media (“we”, “us”, or “our”).

By engaging our services or using our website (newarkepropertymedia.co.uk), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and any other policies referenced within them.

1. Services

We provide a range of services including, but not limited to:

  • Property photography
  • Property videography
  • Aerial drone services
  • Floorplans
  • Virtual walkthroughs
  • Property descriptions and brochures
  • Web design and development
  • Website hosting and maintenance

All services are subject to availability and agreement.

2. Booking & Payment Terms

2.1 Deposits

  • A 25% deposit is required to secure a booking or project
  • Work may not commence until the deposit is received

2.2 Final Payment

  • The remaining 75% is due within 48 hours of invoice following delivery of work

2.3 Payment Methods

We accept:

  • Bank transfer
  • Stripe
  • PayPal

We do not store payment card details.

2.4 Late Payments

We reserve the right to:

  • Pause ongoing work
  • Withhold final deliverables
  • Charge reasonable fees or interest where appropriate

3. Cancellations & Refunds

3.1 Property Media Services (On-Site Work)

  • Cancellations are permitted up to 24 hours before the scheduled time
  • Cancellations can be made via:
    • CRM portal
    • Phone communication

Refunds:

  • If cancelled with more than 24 hours’ notice → full deposit refunded
  • If cancelled within 24 hours → deposit may be retained

If we cancel:

  • Your deposit will be refunded

3.2 Web Design & Development

  • Deposits are generally refundable, including as part of the final payment
  • If work has already started:
    • A partial refund may be issued
    • We reserve the right to retain a portion based on work completed

4. Delivery & Turnaround

  • All delivery timelines are estimates only
  • We aim to meet agreed timeframes but do not guarantee delivery dates
  • Delays may occur due to:
    • Client response times
    • Project complexity
    • External factors

5. Revisions

  • Reasonable revisions may be included depending on the service agreed
  • Additional revisions or changes outside the agreed scope may incur extra charges

6. Intellectual Property

6.1 Property Media

  • Clients receive full ownership of final delivered media
  • However, Newarke Property Media retains the right to:
    • Use content for portfolio, marketing, and promotional purposes

6.2 Web Design & Development

Upon full payment:

  • The client receives rights to use the completed website

However:

  • We retain ownership of:
    • Underlying code
    • Design systems
    • Development frameworks
  • Third-party tools, plugins, and themes remain the property of their respective licensors
  • We reserve the right to:
    • Showcase work in our portfolio
    • Reuse non-client-specific components

7. Hosting & Maintenance

Where hosting or maintenance services are provided:

  • We do not guarantee uptime, but aim for high reliability
  • We are not liable for downtime, interruptions, or third-party failures
  • Backups:
    • Included in maintenance plans
    • May not be included otherwise unless agreed

8. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Respond to communications in a timely manner
  • Ensure they have the rights to any materials provided

Failure to respond within 7 days may result in:

  • Project delays
  • Suspension or termination of the project

9. Acceptable Use (Website)

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorised access
  • Copy, reproduce, or distribute content without permission
  • Interfere with website functionality

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for:
    • Indirect or consequential losses
    • Loss of profits or business opportunities
    • Delays outside our control
  • Our total liability is limited to:

The total amount paid by you for the relevant service

11. Termination

We reserve the right to refuse or terminate services where:

  • There is illegal, abusive, or inappropriate use
  • There is a lack of communication (e.g. no response within 7 days)
  • There is a breach of these Terms
  • We are unable to reasonably continue the service

Any work completed up to termination may still be chargeable.

12. Data Protection

Your personal data is handled in accordance with our Privacy Policy.

13. Project-Specific Agreements

From time to time, we may enter into separate written agreements, proposals, or service contracts with clients.

These may include project-specific terms such as scope, pricing, timelines, or additional conditions.

In the event of any conflict between these Terms and a project-specific agreement, the terms of the project-specific agreement shall take precedence.

14. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website with a revised date.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Contact

If you have any questions about these Terms, please contact:

hey@newarkepropertymedia.co.uk
https://newarkepropertymedia.co.uk/contact-us